Some of the company’s goods have been accidentally marketed at the wrong price - it’s much lower than it ought to be. Can a customer demand that you honour the incorrect price or not?
Published 03.03.2014
A new customer placed an order with you worth nearly £5,000. Your company did the work as requested and had the goods ready on time. When he came to collect them he said he could only afford to pay
£3,000. What are your options?
Published 26.10.2005
Do your customers expect more of you than you thought you were offering them? Do you find yourself advising on products or supplying services that aren’t part of the deal? As a director, how can you
protect your company’s position?
Published 08.11.2006
If you bring in outside help to complete work for one of your customers and something goes wrong, who will be in the firing line? And what steps can you take to protect yourself?
Published 19.01.2010
You placed an order for some new goods. On delivery, they weren’t up to scratch so you complained to the seller. It says that it only has to offer replacement items, but no refund. Is this correct?
Published 13.12.2018
Your company is owed money by a customer who seems “reluctant” to pay. You’re the director responsible for sorting things out - so can you simply walk away from the contract?
Published 23.05.2007
The company placed an order for some goods. On arrival, they weren’t up to scratch so the directors complained to the seller. It says that it only has to offer replacement items, but no refund. Where
do you stand legally?
Published 31.10.2011
You know that most contracts don’t have to be in writing to be legal. But does anyone ever sue over broken verbal agreements? Is it safe to make non-written deals, knowing that you can back out later
without a problem?
Published 12.10.2005
Your bookkeeper has been tidying up your records and found overpayments on several customer accounts; some go back years. Can you keep the money or are you obliged to return it?
Published 14.04.2014