In March 2016, 17 companies were publicly named and shamed because their online terms and conditions failed to comply with the relevant legislation. How can you be sure that your own are correct?
Published 05.04.2016
A customer says that you overcharged them for goods sold last year and is now demanding a refund. What’s the legal position and does it differ if they’ve found the same goods cheaper elsewhere?
Published 03.06.2019
Do your customers expect more of you than you thought you were offering them? Do you find yourself advising on products or supplying services that aren’t part of the deal? As a director, how can you
protect your company’s position?
Published 08.11.2006
Out of the blue, a longstanding and regular supplier has just informed the company that they’re increasing their prices by 20%. Can they get away with this or is it just a try-on which you can safely
ignore?
Published 11.05.2006
A long-standing and regular supplier has just informed the company that they’re increasing their prices by 20% due to “Brexit”. Is such a move legal and what can you do about it?
Published 04.09.2019
Including a personal guarantee as part of your firm’s terms and conditions can add extra security in case a customer goes under. The trouble is a guarantee of this sort can lapse without you
realising. How can you prevent this from happening? Customer accounts
Published 06.10.2017
New research has discovered that 100% of customers never read terms and conditions (T&Cs) after 7,500 all agreed to “forfeit their souls” in one day! So does this mean that the directors are
obliged to make the company’s terms much clearer?
Published 11.05.2010
As the lockdown eases and supply chains start to reopen, you could find yourself renegotiating payment terms with existing customers or striking deals with new clients. How can you ensure the payment
terms are in your favour?
Published 04.06.2020
A new customer placed an order with you worth nearly £5,000. Your company did the work as requested and had the goods ready on time. When he came to collect them he said he could only afford to pay
£3,000. What are your options?
Published 26.10.2005
If you bring in outside help to complete work for one of your customers and something goes wrong, who will be in the firing line? And what steps can you take to protect yourself?
Published 19.01.2010