Do your customers expect more of you than you thought you were offering them? Do you find yourself advising on products or supplying services that aren’t part of the deal? As a director, how can you
protect your company’s position?
Published 08.11.2006
Your company provided a quote, which was sent out by e-mail. Unfortunately, it had to be revised and this was explained to the other side using the same medium. But now you’re being held to your
original “terms”. So are you stuck with them?
Published 26.11.2009
A business customer has just cancelled an order which you’d already started working on. They reckon that they have a statutory right to “cool off”. Is this correct and if not, can you claim for
anything?
Published 13.04.2007
If you receive a call from someone promising to slash your electricity bill, should you be interested?
Published 21.05.2008
The company has an existing agreement with a third party which it wants to alter slightly. They don’t object to this but have suggested putting the terms into a “side letter” to avoid the expense of
a new contract. Would this be binding?
Published 11.11.2011
You know that most contracts don’t have to be in writing to be legal. But does anyone ever sue over broken verbal agreements? Is it safe to make non-written deals, knowing that you can back out later
without a problem?
Published 12.10.2005
You’ve been sent a draft commercial contract and underneath the words “accepted by” is a box for your signature. Surely your business will only be bound by the terms and conditions once you’ve signed
on the dotted line?
Published 12.05.2015
You’ve had an agreement on the table for a while but as yet nothing is signed. Is it possible for your company to be bound by it even if it’s unsigned? What’s the legal position?
Published 25.03.2009
A new customer placed an order with you worth nearly £5,000. Your company did the work as requested and had the goods ready on time. When he came to collect them he said he could only afford to pay
£3,000. What are your options?
Published 26.10.2005
Your company is fed up with the service (or lack of it) from one of its major suppliers. You’ve now lined up another supplier who seems to fit the bill. Can you simply walk away from the existing
contract?
Published 16.07.2008