Documents for Business

In excess of 1,000 customisable documents covering every conceivable business issue.
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Telephone scripts for credit control

Telephone scripts for credit control Nobody likes to make telephone calls chasing money, but in today's economic climate it has to be done. So how can you make sure your calls are professional, effective and help build on the relationship you already ... Read more
 
 

Debtor days incentive scheme

Debtor days incentive scheme Whilst larger debts are being actively pursued, the level of older debts can build up. Incentivising your sales ledger staff to keep debtor days down to an acceptable level can save you having to intervene. Introducing a ... Read more
 
 

Remittance advice for credit card payments

Remittance advice for card paymentsUnfortunately, there's an increasing trend for cardholders to reject transactions when they eventually appear on their statements. If you intend to ask more of your customers to pay by credit or debit card, there's so... Read more
 
 

Credit controller interview questions

Credit controller interview questionsOnce you a have a number of candidates for a position as credit controller, you'll need to get "behind the mask" of each interviewee with some key questions. Use our document to ensure you cover the same ground with ... Read more
 
 

Sales credit note report

Sales credit note reportRather than your department repeatedly issuing sales credit notes for the same types of problem, the key is to focus on fixing the root cause processes that are creating the issues. This should significantly improve your compa... Read more
 
 

Payment reminder letter

Payment reminder letterThere's nothing wrong with expecting to be paid for goods or services that you have supplied, and all businesses should understand this fact. However, if your customer hasn't paid you, the normal procedure is to send them an effe... Read more
 
 

Debtor days calculator

Debtor days calculatorAs the accountant you will be interested in any amounts due from customers that are well past due in your debtors' ageing report. However, the board prefer to look at key figures. One of these is debtor days, i.e. how long it tak... Read more
 
 

Letter chasing payment before legal action

Letter chasing payment before legal actionLate payment by customers is just one of the problems an accountant has to face. Fortunately, there is a way to wake up the people who owe you money, and get them to do something about it.Last chanceMost busi... Read more
 
 

Credit controller job descriptions

Credit controller job descriptionsIf your company is looking to take on a credit controller/finance assistant, you need to think carefully about your requirements. As these positions vary considerably, start by drafting a job description that suits yo... Read more
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