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Telephone: (01233) 653500. Fax: (01233) 647100<br />
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            <span>Letter to HMRC - problems with VAT online filing</span>
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			<div class="dfb_nav left_nav roundBigTop"><h2 class="roundBigTop dfb_bg"><a href="/documents_for_business/models/">Documents for Business</a></h2><ul><li class="dfb_first"><a class="dfb_first dfb_first_color" href="/documents_for_business/workplace_and_environment/models/f-7354"><span>Workplace and Environment</span></a></li><li class="dfb_first"><a class="dfb_first dfb_first_color" href="/documents_for_business/tax_and_business/models/f-7353"><span>&raquo; Tax and Business</span></a><ul><li><a href="/documents_for_business/tax_and_business/checklists_for_business/models/f-7359" class="ularrow">Checklists for business</a></li><li><a href="/documents_for_business/tax_and_business/company_tax/models/f-7355" class="ularrow dfb_nav_path">&raquo; Company tax</a><ul><li ><a class="nav_ilast " href="/documents_for_business/tax_and_business/company_tax/administration/models/f-396656">&raquo; Administration</a></li><li ><a class="nav_ilast " href="/documents_for_business/tax_and_business/company_tax/capital_allowances/models/f-416178">&raquo; Capital allowances</a></li><li ><a class="nav_ilast " href="/documents_for_business/tax_and_business/company_tax/capital_gains_tax/models/f-62037">&raquo; Capital gains tax</a></li><li ><a class="nav_ilast " href="/documents_for_business/tax_and_business/company_tax/company_cars_and_vans/models/f-7372">&raquo; Company cars and vans</a></li><li ><a class="nav_ilast " href="/documents_for_business/tax_and_business/company_tax/company_tax/models/f-428895">&raquo; Company tax</a></li><li ><a class="nav_ilast " href="/documents_for_business/tax_and_business/company_tax/dealings_with_hmrc/models/f-54728">&raquo; Dealings with HMRC</a></li><li ><a class="nav_ilast " href="/documents_for_business/tax_and_business/company_tax/employee_benefits_and_expenses/models/f-7370">&raquo; Employee benefits and expenses</a></li><li ><a class="nav_ilast " href="/documents_for_business/tax_and_business/company_tax/employee_remuneration/models/f-7369">&raquo; Employee remuneration</a></li><li ><a class="nav_ilast " href="/documents_for_business/tax_and_business/company_tax/employment_tax/models/f-428897">&raquo; Employment tax</a></li><li ><a class="nav_ilast " href="/documents_for_business/tax_and_business/company_tax/inheritance_tax/models/f-62038">&raquo; Inheritance tax</a></li><li ><a class="nav_ilast " href="/documents_for_business/tax_and_business/company_tax/other_tax_documents/models/f-428898">&raquo; Other tax documents</a></li><li ><a class="nav_ilast " href="/documents_for_business/tax_and_business/company_tax/profit_extraction/models/f-7368">&raquo; Profit extraction</a></li><li ><a class="nav_ilast " href="/documents_for_business/tax_and_business/company_tax/property_and_rental_income/models/f-7376">&raquo; Property and rental income</a></li><li ><a class="nav_ilast " href="/documents_for_business/tax_and_business/company_tax/status/models/f-7375">&raquo; Status</a></li><li ><a class="nav_ilast " href="/documents_for_business/tax_and_business/company_tax/tax_management_enquiries_and_penalties/models/f-428900">&raquo; Tax management enquiries and penalties</a></li><li style="border-bottom:1px solid #0076a4;"><a class="nav_ilast selected dfb_bg" href="/documents_for_business/tax_and_business/company_tax/vat/models/f-7373">&raquo; VAT</a></li></ul></li><li><a href="/documents_for_business/tax_and_business/documents__letters_and_contracts_for_business/models/f-7358" class="ularrow">Documents, letters and contracts for business</a></li><li><a href="/documents_for_business/tax_and_business/financial_management_and_accountancy/models/f-7920" class="ularrow">Financial management and accountancy</a></li><li><a href="/documents_for_business/tax_and_business/personal_tax/models/f-7356" class="ularrow">Personal tax</a></li><li><a href="/documents_for_business/tax_and_business/vat/models/f-7357" class="ularrow">VAT</a></li></ul></li></ul></div>            <div class="general_nav left_nav roundBigTop"><h2 class="roundBigTop">About</h2><ul><li ><a href="/aboutsite">Tips & Advice Business Database</a></li><li ><a href="/about">Us</a></li><!--<li ><a href="/contributors">Contributors</a></li>--></ul></div>            </div>
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            <div class="dfb_head gen_head">&nbsp;<div class="dfb_head_title"><h2 class="dfb_color">Documents for Business</h2>In excess of 1,000 customisable documents covering every conceivable business issue.</div></div>            	<div class="grid_8 alpha"><div class="doc_box shadow borderSolid"><h2 class="doc_header borderBottom dfb_color dfb_border">Introduction to this document</h2><div><h1 class="Introtitle"><span style="letter-spacing:normal">Letter </span><span style="letter-spacing:normal">to HMRC  - </span><span style="letter-spacing:normal">problems with online filing</span></h1><p class="Introintroduction"><span style="letter-spacing:normal">If you’ve missed the deadline for submitting your VAT return online (or paying your VAT electronically), you might be let off the hook where you can show this was caused by IT problems.</span></p><p class="Introsubtitle"><span>Explain why</span></p><p class="Introbody"><span style="letter-spacing:normal">If you were unable to file your VAT return online because of p</span><span style="letter-spacing:normal">roblems with HMRC’s VAT Online S</span><span style="letter-spacing:normal">ervice, you should write to </span><span style="letter-spacing:normal">HMRC</span><span style="letter-spacing:normal"> explaining why. Enclose any evidence of the steps you took.   </span></p><p class="Introbody"><span style="letter-spacing:normal">The sort of evidence that counts in your favour includes:</span></p><p class="Introbody" style="margin-left:11.35pt; text-indent:-11.35pt"><span style="letter-spacing:normal">•</span><span style="width:6.04pt; text-indent:0pt; display:inline-block">&#xa0;</span><span style="letter-spacing:normal">a copy of the printout of the relevant page from the HMRC website to prove what and when you were advised by its site about known problems</span></p><p class="Introbody" style="margin-left:11.35pt; text-indent:-11.35pt"><span style="letter-spacing:normal">•</span><span style="width:6.04pt; text-indent:0pt; display:inline-block">&#xa0;</span><span style="letter-spacing:normal">a copy of the screen print/file note of the error message details showing that the HMRC site itself was unavailable</span></p><p class="Introbody" style="margin-left:11.35pt; text-indent:-11.35pt"><span style="letter-spacing:normal">•</span><span style="width:6.04pt; text-indent:0pt; display:inline-block">&#xa0;</span><span style="letter-spacing:normal">copies of an exchange of e-mails between you and your commercial software provider about any known glitches</span></p><p class="Introbody" style="margin-left:11.35pt; text-indent:-11.35pt"><span style="letter-spacing:normal">•</span><span style="width:6.04pt; text-indent:0pt; display:inline-block">&#xa0;</span><span style="letter-spacing:normal">and if after trying the recommendations, you continued to experience a problem and contacted </span><span style="letter-spacing:normal">HMRC’s VAT Online Services </span><span style="letter-spacing:normal">helpdesk</span><span style="letter-spacing:normal"> on 0300 200 3701</span><span style="letter-spacing:normal">, provide a copy of your file note showing time and date of your call and the advice you were given. </span></p><p class="Introbody"><span style="letter-spacing:normal">Use our </span><span style="font-weight:bold; letter-spacing:normal">Letter </span><span style="font-weight:bold; letter-spacing:normal">to HMRC - </span><span style="font-weight:bold; letter-spacing:normal">Problems with Online Filing</span><span style="letter-spacing:normal"> to help you compose your request for any surcharges etc. to be rescinded. </span></p><p><span>&#xa0;</span></p></div></div></div><div class="grid_4 omega"><div class="doc_box roundBig borderSolid metadata"><h3 class="doc_header borderBottom dfb_color dfb_border">Document</h3><div class="borderSolid shadow floatLeft"><img src="https://d3sxy2z0ijo7zx.cloudfront.net/alf/uk/thumbs/593/24593.png" alt="Letter to HMRC - problems with VAT online filing" /></div><div class="clear"></div><div class="centerText"><a href="/login/documents_for_business/tax_and_business/company_tax/vat/letter_to_hmrc___problems_with_vat_online_filing/models/doc-kt_7373_24593_9785" class="roundBig doc_download">Download now</a><a href="#" class="small dfb_color" id="altdownload">Problems downloading ZIP files?</a></div><span class="docdate floatLeft">01.09.2016</span><div class="clear"></div><div><strong>File size:</strong> 18.55K</div><div class="floatLeft"><strong># Pages:</strong> </div><div class="floatRight"><strong>Format:</strong> <img src="/images/documents/ico/docx.gif" alt="" title=""/></div><div class="clear"></div></div><div id="reldocs" class="doc_box roundBig borderSolid doc_rel"><h3 class="doc_header borderBottom dfb_color dfb_border">Related documents</h3><ul class="ul_doc_rel"><li><a href="/documents_for_business/tax_and_business/company_tax/vat/vat_option_to_tax_covering_letter/models/doc-kt_7373_24594_9981">VAT option to tax covering letter</a></li><li><a href="/documents_for_business/tax_and_business/company_tax/vat/vat_online_filing_checklist/models/doc-kt_7373_24590_9550">VAT online filing checklist</a></li><li><a href="/documents_for_business/tax_and_business/company_tax/vat/vat_surcharge_reasonable_excuse_letter/models/doc-kt_7373_24595_10069">VAT surcharge reasonable excuse letter</a></li><li><a href="/documents_for_business/tax_and_business/company_tax/vat/vat_voluntary_disclosure_of_error_letter/models/doc-kt_7373_24597_10342">VAT voluntary disclosure of error letter</a></li><li><a href="/documents_for_business/tax_and_business/company_tax/vat/vat_appeal_letter/models/doc-kt_7373_24587_9312">VAT appeal letter</a></li><li><a href="/documents_for_business/tax_and_business/company_tax/vat/models/f-7373">More...</a></li></ul></div><div id="reldocs" class="doc_box roundBig borderSolid doc_rel"><h3 class="doc_header borderBottom dfb_color dfb_border">Recommended documents</h3><ul class="ul_doc_rel"><li><a href="/documents_for_business/workplace_and_environment/fire_safety/fire_management/risk_assessment___special_evacuation_risk_assessment/models/doc-kt_7428_25626_2363">Risk assessment - special evacuation risk assessment</a></li><li><a href="/documents_for_business/workplace_and_environment/hr/company_rules/property_issued_to_employee_form/models/doc-kt_7452_25902_14511">Property issued to employee form</a></li><li><a href="//models/doc-kt___"></a></li><li><a href="//models/doc-kt___"></a></li><li><a href="//models/doc-kt___"></a></li></ul></div></div><div class="clear"></div><div id="ctaltdownload" class="roundBig doc_alt_download"><div class="doc_alt_download_left floatLeft dfb_color">Download each file separately</div><div class="floatRight"><a href="#" id="altdownloadclose" title="Close">X</a></div><div class="clear"></div><div id="ctaltdownload_int" class="doc_alt_download_int">	<div class="borderSolid shadow floatLeft"><img src="https://d3sxy2z0ijo7zx.cloudfront.net/alf/uk/thumbs/593/24593.png" alt="Letter to HMRC - problems with VAT online filing" /></div><div class="floatLeft"><ul><li class="pdf"><a class="dfb_color" href="/login/documents_for_business/tax_and_business/company_tax/vat/letter_to_hmrc___problems_with_vat_online_filing/models/doc-kt_7373_24593_9785">Document introduction</a></li><li class="docx"><a class="dfb_color" href="/login/documents_for_business/tax_and_business/company_tax/vat/letter_to_hmrc___problems_with_vat_online_filing/models/doc-kt_7373_24593_9785">Document in original format</a></li><li class="pdf"><a class="dfb_color" href="/login/documents_for_business/tax_and_business/company_tax/vat/letter_to_hmrc___problems_with_vat_online_filing/models/doc-kt_7373_24593_9785">Document in PDF format</a></li><li class="pdf"><a class="dfb_color" href="/login/documents_for_business/tax_and_business/company_tax/vat/letter_to_hmrc___problems_with_vat_online_filing/models/doc-kt_7373_24593_9785">General information about this document</a></li></ul></div><div class="clear"></div></div></div>

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